1st Family Dental of Elgin

Jack Ottinger a month ago

The staff and various doctor(s) are very personable and take pride in their work/clients. My appointments we on time and never rushed to get things done with each visit.

Pervez Malik 3 months ago

Thank you so much, Dr. Razvi. As always, I truly appreciate your advice. I’m glad to hear that my teeth are in good condition. As you recommended regarding the cavities and removing one of my teeth, I will schedule a visit with you soon. Thank you once again for your care and guidance.

Ayla Tucker 3 months ago

Dentist Ruqaya Lilo and Dental Hygienist Jenny are great at what they do! I know how hard it can be to find a dentist you can entrust your children with so I would recommend these ladies if you can't find a children's dentist you actually like. I have brought my daughters here before but this was the first time my 6 year old has had a filling. The kind professionalism of Hygienist Jenny and Dentist Lilo was apparent. And their knowledge on how to properly assist an antsy and fearful child is top-teir. No screams, no tears, just a happy kid with a fixed tooth. Thank you all for caring like you do💖

Lizbeth Guzman 4 months ago

Extremely disappointed with our experience. My mother had a front crown re-cemented, and within a couple of hours on the same day it came back off and was accidentally swallowed. She was reassured it would last until her next appointment a couple weeks out. I called and asked why the person (Diana) who performed the procedure did not warn her about the possibility of it falling out sooner. We understand complications can happen, but we expected better quality and better communication when concerns were raised. The interaction was also very disappointing. The woman working the front desk on Tuesday around 4 PM repeatedly dismissed our concerns rather than supporting us during a stressful situation. For every question I asked, I kept receiving the same information repeatedly, despite explaining that I understood and was looking for a solution for my mother. At that point, I expressed my frustrations, and the call was ended. When we called back, my mother was told she was not allowed to come to appointments without me because I was allegedly being disrespectful and swearing, which I dispute. I asked if call recordings could be reviewed for clarification, and that request was not addre

Mahmoud Ahmed 11 months ago

I’ve been a patient at 1st Family Dental of Elgin for many years, and I’ve always had great experiences with the entire team. Everyone is friendly, professional, and genuinely cares about their patients. I recently had an appointment with Dr. Ruqaya Lilo, and she was absolutely amazing. She took the time to explain everything clearly, made sure I was comfortable during the procedure, and showed real compassion and attention to detail. You can tell she truly cares about her patients’ well-being. The staff at the front desk are always welcoming and organized, and the dental hygienists are wonderful too, gentle, thorough, and efficient. I highly recommend this clinic to anyone looking for a place that combines excellent dental care with kindness and professionalism. Thank you to Dr. Lilo and the entire 1st Family Dental team for always providing such great care!